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How to Include E-mail Headers

E-mail headers help law enforcement officials and Internet Service Providers track where an unwanted message originated. Whenever reporting spam, always include the header information. View the video tutorials below to learn how to include this information:

	Eudora version 6.x - This video is for all users of the 6.x versions of Eudora. The video shows the Windows version, but the Macintosh interface is very similar.
	Eudora version 5.x - This video is for all users of the 5.x versions of Eudora. The video shows the Windows version, but the Macintosh interface is very similar.
	Outlook Express for Windows - This video is for users of Microsoft Outlook Express, which is shipped with Microsoft Windows. A different e-mail client, "Outlook," is available with the Microsoft Office suite.
	Entourage for the Macintosh - This video is for users of Entourage on the Macintosh operating system 9.

Note for AOL Users: We do not have a tutorial for including header information using the AOL service as we are not sure how to include that information. Your best option is to report your spam to AOL directly. The video tutorial below will show you how report spam to AOL -- the AOL authorities will be able to extract the header information from your report (Learn more about reporting spam to your ISP).

America Online Users - AOL users can use this video to learn how to report spam directly to authorities at AOL.